Tag Archives: Capacity Building

Calling Marketing Staff in MFIs: Join Our First Series of Virtual Coaching and Peer-Mentoring Sessions

WHAT IS IT? You are invited to join a series of several monthly two-hour online sessions with an exclusive group of your peers, moderated by MFC staff, for the period between September and December 2019 (maximum 6 sessions). Additionally, you’ll receive one-on-one mentoring from a volunteer peer or coaching sessions by MFC staff. Throughout this series we’ll discuss key marketing issues ...

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Calling HR Staff in MFIs: Join Our Second Series of Virtual Coaching and Peer-Mentoring Sessions

“[The programme] really helps put things in perspective, gives you a chance to exchange ideas and different challenges in the work place with peers from different countries.” –Previous series participant WHAT IS IT? You are invited to join a series of six monthly two-hour online sessions with an exclusive group of your peers, moderated by MFC staff, starting in July ...

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Microfinance Associations’ Summit during MFC Annual Conference 2019

Date: 29 May 2019 Location: Istanbul, Turkey Pre-conference event  MFC Annual Conference 2019 The Microfinance Associations’ Summit provided an opportunity for representatives from national microfinance associations to share experiences about MFI’s digitalization in their respective countries, discuss the role associations can play in supporting their members. Participants discussed opportunities, challenges and solutions related to digitalization of microfinance institutions. The meeting was attended by: ...

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Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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Assess Your Digital Readiness with DRSAT

New technology and digital transformation can spell big changes for an microfinance institution’s working habits, processes, products and services. To unlock the potential of digital tools, MFIs first need to understand where they are starting from. An MFI’s ability to implement large-scale digital initiatives is called its ‘digital readiness’. By identifying digital challenges and opportunities across both internal and external ...

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DRSAT: MFI Digital Readiness Self-Assessment Tool

New technology and digital transformation can spell big changes for an institution’s working habits, processes, products and services. To unlock the potential of digital tools, MFIs first need to understand where they are starting from. An MFI’s ability to implement large-scale digital initiatives is called its ‘digital readiness’. By identifying digital challenges and opportunities across both internal and external aspects ...

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Business Development Services and Microfinance: Case Studies in Operational Models

  The MFC research reviews the involvement of microfinance institutions in the provision of non-financial services to clients and other constituents. The provision of business development services (BDS) alongside credit has become a salient feature of many European MFIs. Over the years, different models of BDS have emerged, varying both by level of integration with core financial services and the ...

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EaSI Technical Assistance to the European Microcredit Sector

Project Description The European Programme for Employment and Social Innovation (henceforth “EaSI”) Technical Assistance will continue under the direct management of the European Commission – Directorate-General for Employment, Social Affairs and Inclusion. The EaSI Technical Assistance services support public and private financial intermediaries of the microfinance sector in Europe with a wide range of activities aimed at increasing the quality of ...

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Join MFC Coaching and Peer-mentoring Programme

Business coaching and the personal development and self help industry is considered to be one of the booming industries today Brendon Burchard Best selling author of New York Times Coaching is the universal language of change and learning CNN Are you HR manager, that seeks inspiration? Are your responsible for staff development and need examples of how others do that? ...

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4th Annual CEO Forum Summit at the MFC-EMN Annual Conference 2018

Dates: 5-6 October 2018 Location: Bilbao, Spain Topic: Microfinance and fintech 4th CEO Summit Agenda: Download 4th Annual CEO Forum Summit will take place at the end of the joint MFC-EMN Annual Conference in Bilbao.  The CEO Summit will start at 5 pm on Friday, October 5 and will continue Saturday October 6. The CEO Forum Summit is a private space for the chief executives ...

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