Tag Archives: Capacity Building

CEO FORUM Peer Learning Workshop on Pricing in Microfinance before MFC Annual Conference 2019

Date: 28-29 May 2019 Location: Istanbul, Turkey Topic: Pricing in microfinance Setting interest rates and service charges is a central issue in microfinance program design. Effective pricing of financial services may to a great extent determine the short- and long-term success a microfinance institution (MFI). It is widely known that prices of microfinance services provided by MFIs are typically higher due ...

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Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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Assess Your Digital Readiness with DRSAT

New technology and digital transformation can spell big changes for an microfinance institution’s working habits, processes, products and services. To unlock the potential of digital tools, MFIs first need to understand where they are starting from. An MFI’s ability to implement large-scale digital initiatives is called its ‘digital readiness’. By identifying digital challenges and opportunities across both internal and external ...

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DRSAT: MFI Digital Readiness Self-Assessment Tool

New technology and digital transformation can spell big changes for an institution’s working habits, processes, products and services. To unlock the potential of digital tools, MFIs first need to understand where they are starting from. An MFI’s ability to implement large-scale digital initiatives is called its ‘digital readiness’. By identifying digital challenges and opportunities across both internal and external aspects ...

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Business Development Services and Microfinance: Case Studies in Operational Models

  The MFC research reviews the involvement of microfinance institutions in the provision of non-financial services to clients and other constituents. The provision of business development services (BDS) alongside credit has become a salient feature of many European MFIs. Over the years, different models of BDS have emerged, varying both by level of integration with core financial services and the ...

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EaSI Technical Assistance to the European Microcredit Sector

Project Description The European Programme for Employment and Social Innovation (henceforth “EaSI”) Technical Assistance will continue under the direct management of the European Commission – Directorate-General for Employment, Social Affairs and Inclusion. The EaSI Technical Assistance services support public and private financial intermediaries of the microfinance sector in Europe with a wide range of activities aimed at increasing the quality of ...

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Join MFC Coaching and Peer-mentoring Programme

Business coaching and the personal development and self help industry is considered to be one of the booming industries today Brendon Burchard Best selling author of New York Times Coaching is the universal language of change and learning CNN Are you HR manager, that seeks inspiration? Are your responsible for staff development and need examples of how others do that? ...

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4th Annual CEO Forum Summit at the MFC-EMN Annual Conference 2018

Dates: 5-6 October 2018 Location: Bilbao, Spain Topic: Microfinance and fintech 4th CEO Summit Agenda: Download 4th Annual CEO Forum Summit will take place at the end of the joint MFC-EMN Annual Conference in Bilbao.  The CEO Summit will start at 5 pm on Friday, October 5 and will continue Saturday October 6. The CEO Forum Summit is a private space for the chief executives ...

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MFC Coaching and Peer-mentoring Programme for Leaders of People’s Development in MFIs

Project Description Coaching and mentoring prove to be one of the most efficient tools especially in the development of middle and senior managers. If you ask, more and more managers admit how satisfied they were about the services of the professional coach. For the last two years, MFC has been introducing the coaching and peer mentoring services for our members ...

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Call for proposals: Entrepreneurial capacity building for young migrants

Organiser: European Commission Deadline: 24.05.2018  Budget: €2,225,000 Eligible applicants: established in one of the 28 EU countries The overall objective of this call is to support the creation, the improvement and the wider distribution of support schemes for migrant entrepreneurs. This call will identify potential entrepreneurs among migrants and raise awareness about entrepreneurship within migrant communities. Specifically, the focus is on: Training courses (e.g. on entrepreneurship, business ...

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