Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

Topic: Pricing Challenges in Microfinance Date: March 21, 2019 Time: 14:00 – 15:00 CET Presenter: Daniel Rozas, Senior Microfinance Expert at e-MFP Host: Piotr Korynski, CEO FORUM Leader, Microfinance Centre The webinar is open to CEO Forum Members Setting interest rates and service charges is a central issue in microfinance program design.  Effective pricing of financial services may to a ...

Date: 16.01.2019,  11:00 CEST Topic: EaSi TA support for MFC Members Speaker: Aldona Rutkowska, Capacity Building Manager, MFC Are you a manager in charge of planning training and technical assistance in your MFI? We invite you to join our upcoming webinar to learn how the EaSi TA program can support your internal capacity building plans. We’ll also use this webinar ...

Date: 19 December 2018, ended Speaker: Jarosław Dmowski, digital expert Facilitator: Justyna Pytkowska, MFC Download webinar recording To help all interested European microfinance institutions understand better how to position themselves in the digital space, the European Commission is sponsoring a webinar organised under the umbrella of the EaSI Technical Assistance for Microfinance programme and hosted by the Microfinance Centre (MFC). ...

  Peer-mentoring for inquiring professionals Speaker: Pawel Sopkowski, CEO, CoachWise Facilitator: Ewa Bankowska, MFC Date: 27 November 2018, ended Download the webinar recording Download the webinar presentation On-the-job training is a regular feature in microfinance institutions. What is the value added of peer-mentoring then? When should it be used, and more importantly – not used? If you want to find ...

Date: 11 December 2018, ended Organisers: European Microfinance Network (EMN), Microfinance Centre (MFC)  The aim of the session was to present the key results of the report “Microfinance in Europe: Survey Report 2016-2017” released in December 2018. Watch the webinar recording: This eighth edition of the report provides an overview of the European microfinance sector’s developments on the main institutional characteristics, microloan portfolio, ...

  Topic: Uniting Tech and Touch: How Centaur Products Are Better for Consumers and Providers Date: March 6, 2018, ended Presenter: CFI Fellow Alexis Beggs Olsen Host: Grzegorz Galusek, CEO, Microfinance Centre Only for MFC Members.  Become a member! Uniting Tech and Touch: How Centaur Products Are Better for Consumers and Providers – Evidence from Kenya—the newest research emerging from the CFI ...

  Topic: Crowdfunding and Microfinance Date: February 26, 2018, ended Presenter: Oliver Gajda, CEO, European Crowdfunding Network Host: Grzegorz Galusek, CEO, Microfinance Centre Only for CEOs MFC Members. Become a member! For over a decade we have been witnessing the emergence of new forms of financing options for small businesses and individual entrepreneurs. New channels and institutions have come to ...

Speaker: Justyna Pytkowska, MFC Date: 23 January 2018, ended The webinar presented the results of the research aimed at exploring the role of microfinance in providing financial services to start-up enterprises. We discussed opportunities and challenges faced by the microfinance sector to more deeply engage in the entrepreneurship and start-up financing market. The study was jointly implemented by MFC and EMN ...

Microfinance & Business start-ups: Review of the current practice in Europe   Mikfrofinans Norge microfinance precedent Watch WebEx recordings. Download the WebEx player first! Presentation in PDF Implementing the European Code of Good Conduct – practitioners experience Presentation in PDF   Delivering Financial Capability: A Look at Business Approaches This webinar was organised as part of the celebrations of the ...