Managing cross-generation teams

#LiDE: Thursday, November 18th, 2021, 11:00 - 12:15 CET

For the first time in modern history, people from five generation have opportunity to work together. This can be tremendously beneficial for individuals, teams and MFIs. However there are differences between generations – if left unattended can lead to conflicts. In long run it is worth to understand key drivers and characteristics of each generation, to be able to build fruitful and effective relationships between staff working as a team in an MFI.

Building successful teams consisting of different generations

In this webinar you will gain:

  • Overview of the five generations
  • How they differ in key areas of work like engagement, collaboration, feedback, tools they use
  • Practical strategies for addressing these differences through communication, motivation and coaching.

This webinar is for managers and team leaders in any functional area of an MFI, from all the generations.

Speaker: Maria Juraszczyk, Fluent

She is certified coach, consultant and trainer dedicated in supporting leaders and managers in their constant change, uncertain reality, chaos and transformation. Educated in political and cultural science. Most of her life she was working for NGO’s and humanitarian sector as a leader of teams spread in the most difficult countries in the world like Syria, Somalia, South Sudan, Ukraine, Nepal, Iraq. Maria is the biggest fan of diversity at workplace that might bring holistic overview and solutions, beautiful dynamic and innovative solutions which are so desired by organizations and their leaders these days. Privately Maria loves Japanese culture (especially Japanese cuisine) and spend time with her four-year old daughter – source of the biggest joy and inspiration.    

The idea was developed based on lessons learnt from the Digital Literacy Bootcamp  devoted to digital transformation in microfinance. 

Digitalize or die – offering services online is no longer an alternative for MFIs; it is the way as people all over the world change their preferences towards any type of brand and sector. However, today’s leaders must manage not only an organization that undergoes a digital transformation.

The ongoing COVID-19 pandemic boosted the fact that more and more employees work remotely. They have been suddenly forced to deal with work challenges in a time of volatility, anxiety, fast changing circumstances and many uncontrolled risks. Thus, the leaders manage people that live in a VUCA world (volatile, uncertain, complex, ambiguous). They manage virtual teams that often consist of three generations (X, Y, Z) with varying skills and attitudes.

This requires leaders to make sure they improve skills like emotional intelligence, managing generational differences, and building an organizational culture that embraces fast changing consumers’ preferences and fashion, driven by accelerating technology.

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