The Microfinance Centre regional microfinance resource center and network

MFIs assume that customers demand a digital experience, but are they correct? Asking your clients the right questions about their digital habits will help you design the digital products and services. MFC has developed qualitative and quantitative research tools to help you understand your clients’ readiness for digital services. You can use these to conduct one-off or regular research with ...

Project background For financial institutions, introducing new technological solutions to digitalize the customer experience is the hot new trend. While for many clients, this means a higher quality of interactions with the financial institution (in terms of time and effort), for others it is an unwelcome change. It is crucial for each financial institution to understand their own clients’ digital ...

Date: 7 March 2019 Location: Warsaw, Poland Topic: Current challenges in loan analysis The European Commission is sponsoring a day-long microfinance workshop under the EaSI Technical Assistance programme, which will take place in Warsaw, Poland on 7 March 2019. The event is organised in cooperation with the Polish Union of Loan Funds and will respond to the demand of Polish microfinance and ...

Date: April 1-5, 2019 Location: Turin, Italy Organiser: International Training Centre of the International Labour Organization The ITC-ILO announces the 2019 edition of its Making Microfinance Work training course for microfinance managers: Managing Product Diversification. This training programme helps microfinance institutions to diversify their product portfolio in a strategic and cost-effective manner. The course is designed for middle and higher level managers ...

Dates:  31 May – 1 June 2019 Location:  Istanbul, Turkey  The CEO Forum Summit is an exclusive space for leaders of microfinance institutions to discuss challenges, share their experience and expand their knowledge and practice horizons. The 5th Annual CEO Forum Summit will be held as a post-conference event on 1 June 2019 during 22nd MFC Annual Conference in Istanbul, Turkey. More information about the agenda ...

Date: 15 March 2019 (09:00 – 16:30 CET) Location: Brussels, Belgium Topic: Digitalisation Strategy for Microfinance Institutions This 1-day workshop has been proposed for selected Microfinance Institutions from Europe who are looking to embrace technology in order to address key strategic organisational challenges and opportunities. At the core of the workshop will stand the questions: what is the strategic vision for your ...

On 13 December 2018, the Code of Good Conduct Steering Committee decided to award six microfinance institutions the certificate of compliance with the Code, based on the results of the evaluations. The certificate is valid for three years. The awarded microfinance institutions were: NOA Sh.a. Albania, MFC member SIS Credit Bulgaria, MFC member FED Invest Albania, MFC member Confidi Terziario Emilia ...

MFC Member, PARTNER Microcredit Foundation from Bosnia and Herzegovina announces the call for the selection and appointment of members of the Board of Directors. Partner MCF is a microcredit foundation established by international organization “Mercy Corps” seated in the USA, which started the business as the Department for Economic Development within „Mercy Corps“ in April 1997 when the first credits were issued. ...

The objective of the Fintech Marketplace at the MFC Annual Conference 2019 is to create space for technology companies working with business lenders, fintechs and other types of alternative finance players to encourage innovation and partnership building in Europe and Central Asia. This dedicated market space created at the conference venue will allow alternative finance institutions to present their organizations, ...

As part of our four-year Framework Partnership Agreement with the DG Employment, Social Affairs & Inclusion of the European Commission (under the rubric of “European networks actively promoting access to finance”), we conducted an evaluation survey to review the needs and expectations of key stakeholders (beneficiaries and partners) regarding activities carried out as part of our Financial Inclusion for Inclusive ...