Bosnia and Herzegovina: Pilot study on access of low-income households to financial services

This study examined the application of customer protection principles, access to financial services and the risk of over-indebtedness among low-income clients in Bosnia Herzegovina.

The findings confirmed a high level of indebtedness and, in certain client segments, cross-borrowing and potential risk of over-indebtedness. The study found the interest in and use of financial services other than credit to be rather low among the survey participants, while pointing at a worryingly weak savings culture. Importantly, this project was an opportunity to test the relevance of the issue on a smaller scale, and pilot the methodology before a roll-out study.

Project dates

September – November 2008

Supported by

European Fund for Southeast Europe – Development Facility

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