Videos and Webinar Recordings

Watch the Webinar: What Digital Products and Services Are Your Clients Ready for?

Has your MFI been asking itself these questions? How can we reach out more clients online? How can we increase sales through online channels? What additional business services can we offer to clients online? How can we improve our internal efficiency? If you answered ‘yes’ to any of these—join us for a watch the webinar recoding (webinar held  on 9 ...

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Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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What Makes a Fintech Inclusive? – Webinar Video

Co-hosted by MIX and FinDev Gateway, this webinar aims to provide clarity into inclusive fintech and, specifically, how to determine what makes a fintech “inclusive.” Bringing together diverse perspectives from government, think tanks, and practitioners, the webinar will highlight new frameworks that can help investors, policy makers and others to better understand, assess, and navigate the inclusive fintech space. Download webinar ...

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First EaSI Technical Assistance webinar: Opportunities and enablers of digitalisation for microfinance institutions

Date: 19 December 2018, ended Speaker: Jarosław Dmowski, digital expert Facilitator: Justyna Pytkowska, MFC Download webinar recording To help all interested European microfinance institutions understand better how to position themselves in the digital space, the European Commission is sponsoring a webinar organised under the umbrella of the EaSI Technical Assistance for Microfinance programme and hosted by the Microfinance Centre (MFC). ...

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MFC Webinar: Peer-mentoring and Coaching for Microfinance Professionals

  Peer-mentoring for inquiring professionals Speaker: Pawel Sopkowski, CEO, CoachWise Facilitator: Ewa Bankowska, MFC Date: 27 November 2018, ended Download the webinar recording Download the webinar presentation On-the-job training is a regular feature in microfinance institutions. What is the value added of peer-mentoring then? When should it be used, and more importantly – not used? If you want to find ...

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Microfinance in Europe: Key Results from the Survey Report 2016-2017 Webinar

Date: 11 December 2018, ended Organisers: European Microfinance Network (EMN), Microfinance Centre (MFC)  The aim of the session was to present the key results of the report “Microfinance in Europe: Survey Report 2016-2017” released in December 2018. Watch the webinar recording: This eighth edition of the report provides an overview of the European microfinance sector’s developments on the main institutional characteristics, microloan portfolio, ...

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Webinar: Microfinance & Business start-ups: Review of the current practice in Europe

Speaker: Justyna Pytkowska, MFC Date: 23 January 2018, ended The webinar presented the results of the research aimed at exploring the role of microfinance in providing financial services to start-up enterprises. We discussed opportunities and challenges faced by the microfinance sector to more deeply engage in the entrepreneurship and start-up financing market. The study was jointly implemented by MFC and EMN ...

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Webinar: Implementing the European Code of Good Conduct – practitioners experience

Date: 15th November 2017, ended The webinar was focused on presenting practitioners experience about the European Code of Good Conduct implementation. During the session, we learned how to effectively prepare for the Code evaluation based on the good.bee Credit (Romania) experience. We finded out how to implement some challenging clauses and what are the benefits for the institution based on ...

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Webinar: Microfinance in Europe: Key Results from the EMN-MFC Survey Report 2014-2015!

Date: 6 December 2016, ended The aim of the session is to present the key results of the Report “Microfinance in Europe: A Survey of EMN-MFC members” that was released in December 2016. Watch the webinar recording: This seventh edition of the Report on microfinance in Europe provides an overview of the sector developments on the main institutional characteristics, microloan ...

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