This paper summarizes the results of research conducted among MFC members on the digital solutions. Results are presented against the MFC’s Digital Transformation Framework to illustrate the scope of the digitalization. Our research shows that MFIs’ digitalization efforts focus primarily on credit processes (both its internal processes and its customer-facing processes). Other aspects of the digital journey are receiving less ...

This paper summarizes the data collected by the Microfinance Centre (MFC) through a survey of microfinance institutions in Europe to assess the impact of COVID-19 crisis on the situation of microfinance institutions and their clients. The results show that while the pandemic touched all countries in the EU, the severity of its impact was markedly different, from very strong in ...

On this webpage you can find information about webinars dedicated to help you go through the difficult time of pandemic. IMPACT OF COVID19 PANDEMIC ON THE MICROFINANCE SECTOR IN EUROPE – WEBINARS AND RESEARCH PAPER WEBINARS’ RECORDINGS (ENGLISH) – HOW TO BUILD A CORPORATE IMMUNE SYSTEM IN RESPONSE TO COVID-19 WEBINARS OF THE SERIES IN RUSSIAN DESCRIPTIONS OF THE CONTENT ...

Introduction to Google Display Network 9 June 2020, Tuesday, 11:00-12:00  (Warsaw, Amsterdam, Sarajevo) TEST YOUR KNOWLEDGE The webinar explains what Google Display Network is and its basic functionalities. We are discussing the benefits and costs related to its use, as well as provide general rules and conditions, under which small and medium MFIs should use it for effective outreach to ...

The mystery of UX/UI unfold 7 July 2020, Tuesday, 11:00-12:00 TEST YOUR KNOWLEDGE Throughout discussions about digital transformation, we keep on hearing UX/UI is a key to success in digital presence. The effectiveness of our online existence depends on quality of user experience (UX) and user interface (UI). What are we actually talking about? This webinar unpacks what User Experience really ...

Social media effective play 16 June 2020, Tuesday, 11:00-12:00 (Warsaw, Amsterdam, Sarajevo) TEST YOUR KNOWLEDGE This webinar discusses very practical issues related to MFI’s presence in social media. We are talking about various strategies, which depend on availability of staff, marketing budget – including small institutions, where there are no dedicated resources. We are discussing tricks and tips for no-budget ...

Payments trends shaping future 26 May 2020 Tuesday, 11:00-12:00 (Warsaw, Amsterdam, Sarajevo) TEST YOUR KNOWLEDGE The webinar starts with overview of trends in the payment methods, while identifying the key drivers for change and its main players. We are talking about payments potential uses for disbursement of loans and collection of installments by MFIs. Next, we are focusing on influence ...

  Read the new Impact Report by Banca Etica, an MFC Memeber! “2019 marked Banca Etica’s twentieth year of activity. It was a year filled with new initiatives and good results, which we’re able to describe in detail in terms of social and environmental impact for the first time. This report provides all stakeholders with our definition of the “impact” ...

How to start digital transformation in an MFI 14 July 2020, Tuesday, 11:00-12:00 TEST YOUR KNOWLEDGE Digital transformation offers many opportunities to MFIs in terms of improving outreach and efficiency. So many, that one needs to carefully decide, where to start. Otherwise random digitalization may cause inefficient investments and frustration from ineffective solutions. This webinar will help you design a roadmap ...

Programmatic Digital Advertising explained: what it is and why you should use it? 2 June 2020,  Tuesday, 11:00-12:00  (Warsaw, Amsterdam, Sarajevo) Programmatic advertising is a powerful method to reach prospects and clients in a quick and precise way. Currently, it is mostly used in buying and selling online ads. However, it is also applicable for TV and audio campaigns, although ...