Delivering Financial Capability: A Look at Business Approaches

Financial capability has been a buzz word for almost a decade as more and more financial institutions and other stakeholders recognize that in order to improve financial inclusion, customers need to have the financial capability to use financial services for their benefit.

Many institutions are engaged in designing financial capability programs, however, many pilot programs, often donor-driven, have failed to scale up or integrate with the core business of the institution. CFI Fellow Justyna Pytkowska will explore the viable cases of financial capability interventions that can serve as models for other financial institutions to replicate, contributing to the identification of best practices and innovative delivery models.

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