Dedicated Debt Collection Training for Novalend under SIFTA Program
MFC is excited to share the successful completion of our dedicated Debt Collection training for Novalend, held from March 25 to March 27, 2025. This specialized workshop, facilitated by expert Piotr Kubiak, focused on equipping participants with the foundational and advanced skills required for effective debt collection practices.
Training Agenda Highlights:
- Day 1: Tools and routine of a Debt Collector
- Day 2: Effective communication strategies
- Day 3: Practical debt collection skills
Our participants learned:
- The purpose and reason for debt collection actions
- Basic persuasive and motivational methods
- Ethical approaches to work, respecting partnership principles
- How to conduct professional debt collection conversations
- Managing client relationships for future dealings
More about our expert:
With over 20 years of experience in finance, Piotr Kubiak is a seasoned customer service expert and debt collection practitioner. As a trainer, mentor, and consultant, he champions the “Human 2 Human” philosophy in business, specializing in Nonviolent Communication and behavioral linguistics.
This training was part of the SIFTA – Social Inclusive Finance Technical Assistance Program, under the InvestEU Advisory Hub’s Social Investment and Skills Window.
We thank all participants for their engagement and look forward to seeing the positive impact of these new skills in their professional practices.
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