Case studies

Supporting “generation start-up”: Opportunities for Montenegro

This case note presents our research findings and analysis on the start-up enterprise landscape in Montenegro. This research was designed to identify current good practice among financial services providers and international organizations serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups, and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme.

Supporting “generation start-up”: Opportunities for Macedonia

Поддршка на можностите за “Старт-ап Генерацијата“ за Македонија in Macedonian

This case note presents our research findings and analysis on the start-up enterprise landscape in Macedonia. This research was designed to identify current good practice among financial services providers and international organizations serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups, and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme.

Supporting “generation start-up”: Opportunities for Serbia

Podrška za „startap generaciju“: Prilike za Srbije in Serbian language

This case note presents our research findings and analysis on the start-up enterprise landscape in Serbia. This research was designed to identify current good practice among financial services providers and international organizations serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups, and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme.

Supporting “generation start-up”: Opportunities for Bulgaria

This case note presents our research findings and analysis on the start-up enterprise landscape in Bulgaria. This research was designed to identify current good practice among financial services providers and international organizations serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups, and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme.

Supporting “Generation Start-Up”: Opportunities for Albanian MFIs

This case note presents our research findings and analysis on the start-up enterprise landscape in Albania. This research was designed to identify current good practice among financial services providers and international organizations serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups; and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme.

Supportin g “generation start-up”: Opportunities for Hungarian MFIs

This case note presents our initial research findings and analysis on the start-up enterprise landscape in Europe (in particular:Romania, Hungary, and Bulgaria). This initial exploratory research was designed to identify current good practice among microfinance service providers serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups; and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme. MFC plans to continue the research in additional countries of in Eastern and Western Europe in 2017.

Supporting “generation start-up”: Opportunities for Romanian MFIs

This case note presents our initial research findings and analysis on the start-up enterprise landscape in Europe (in particular:Romania, Hungary, and Bulgaria). This initial exploratory research was designed to identify current good practice among microfinance service providers serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups; and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the fouryear Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme. MFC plans to continue the research in additional countries of in Eastern and Western Europe in 2017.

This series of country reports is part of a joint MFC-EMN research to map the relationship between microfinance and the non-tech start-up ecosystem in Europe. In support of this research, EMN covered four Western European countries: Germany, Italy, Spain and UK. Country reports have been carried out by the respective microfinance National Networks and provide an overview of national strategies, microfinance initiatives and a set of policy recommendations aimed at deepening the effectiveness of microfinance support for start-ups. All reports are available here>>>

Social performance fund briefing: Key lessons for the networks
Social performance fund briefing: Key lessons for the microfinance institutions
Social performance fund briefing: Key lessons for the industry

AMFA, Azerbaijan

FINCA Azerbaijan: Transforming clients’ complaints into loyalty for life
FINCA Azerbaijan: Protecting client privacy, increasing client trust
FinDev Azerbaijan: Retaining key staff through a “pay for performance” culture
VF AzerCredit’s (Azerbaijan) Code of Ethics: Putting values into practice

AMFIU, Uganda

UGAFODE Uganda: Listening to client complaints
Vision Fund Uganda: Piloting and using the PPI
AMFIU: Supporting improved compliance with the Universal Standards in Uganda

APSFD- IC, Ivory Cost

REMU-CI (Ivory Cost): Development of an SPM training for the Board, management and staff
CMCI – the process of mission revision and social goals development
FIDRA experience with overcoming clients over indebtedness

CMF, Nepal

Muktinath Bikas Bank group (Nepal) training manual: Supporting informed client decisions

COMEPE, Peru

Manuela Ramos (Peru): Overview on the Universal Standards implementing
Case about model of human resources management in microfinance institution ADRA, specifically at process of recruitment and staff selection based on social and financial criteria, developed by COPEME

MFN, Lebanon

Al Majmoua (Labanon) Client Satisfaction and Client Exit Survey
Case study “ABA Egypt Compliance with the Universal Standards in Dimension 2 and 6”

Microfinanza Rating, Italy

AMK Cambodia: Using client data to inform the strategy
Arvand Tajikistan: Using mystery shopping to understand clients
CREZCAMOS Colombia: Providing transparent information to clients
Opportunity Bank Serbia: Implementing a strategic plan for SPM
Visión Banco (Paraguay): Creating a comprehensive staff training program

MCPI, Philippines

Peoples Bank of Caraga (Philippines) listens to Members: Customer satisfaction survey

PMN, Pakistan

Identifying Good Social Performance Management Practices
Setting up Social Performance Management Systems: Case studies from Kashf Foundation and Khushhali Bank Ltd.

RFR, Ecuador

How to ensure that design products, services, models and distribution channels meet the consumer needs and preferences, based on the experience of Cooperativa 4 de Octubre developed by RFR
How to develop and effectively implement financial education program, based on the experience of Cooperative de Ahorro y Crédito Coca Ltda, Ecuador, developed by RFR
How to adapt insitution products and services, based on experience from Cooperative Mujeres Unidas
How to set up a strategic alliance to improve finanical and social performance based on example of partnership between the World Vision and FODEMI, developed by RFR
How to develop and implement mobile collection of savings in San Miguel de los Bancos developed by RFR
RFR Report from documenting the Process of Implementing Universal Standards for SPM in MFIs

These case studies describe different models of financial education delivery that can be implemented by associations (see the case of the Association of Credit Unions in Ukraine), NGOs (see the case of the Association of Citizen ) and MFIs (see the case of MFIs in Romania and Bulgaria including MFC Members – Express Finance, Romania and Mikrofond, Bulgaria). The case studies were financed by the Citi Foundation.