Social performance management (SPM) refers to the systems that organizations use to achieve their stated social mission. As a part of Microfinance Centres’ ongoing efforts to promote social performance and support to MFC members in SPM implementation, we developed Social Performance Management Report based on data collected from 25 financial institutions, MFC Members from Europe.
The Report presents current state of social performance practices of European microfinance sector in implementing SPM. The main achievements of the sector are positive contribution to sustainability of microbusinesses and support to excluded segments of population. The biggest challenges industry faces are setting S.M.A.R.T. goals during SPM implementation and providing non-financial services as a development possibility.
Social aspiration is what makes microfinance sector different from other types of financial players. Therefore MFIs needs to put more efforts to monitor and report social outcomes to their stakeholders.
Read the infographic summary below or download full version Social Performance Management Report.