Blog Archives

Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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What Makes a Fintech Inclusive? – Webinar Video

Co-hosted by MIX and FinDev Gateway, this webinar aims to provide clarity into inclusive fintech and, specifically, how to determine what makes a fintech “inclusive.” Bringing together diverse perspectives from government, think tanks, and practitioners, the webinar will highlight new frameworks that can help investors, policy makers and others to better understand, assess, and navigate the inclusive fintech space. Download webinar ...

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European Microfinance Award 2018: Financial Inclusion Through Technology Brochure

Read how the winner and finalists of the European Microfinance Award 2018 on Financial Inclusion through Technology have creatively used technology to improve the quality and efficiency of their services. This new brochure presents the background on the Award, outlines the selection process, the Award ceremony and showcases the Award winner (Advans Côte d’Ivoire, Ivory Coast) and the two finalists: KMF, Kazakhstan, the MFC ...

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Experimenting with Digital Solutions: Initial Lessons from European Microfinance

This case study reviews digital applications and experimentation in digital transformation by European microfinance institutions. Using a digital transformation framework developed by the Microfinance Centre, the case explores the application of technology to core business processes and analyzes the use of various applications such as social media, virtual collaboration, mobile tools, data analytics and artificial intelligence. In addition to presenting ...

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Financial Inclusion Compass 2018: e-MFP Survey of Financial Inclusion Trends

The European Microfinance Platform (e-MFP) has launched the Financial Inclusion Compass 2018 – its new paper on emerging short, medium and long-term trends in the financial inclusion sector, based on a survey of e-MFP members and key industry stakeholders. The Compass was conceived to be a way to leverage e-MFP’s multi-stakeholder membership and position in the inclusive finance community, while ...

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How Financial Institutions and Fintechs Are Partnering for Inclusion: Lessons from the Frontlines

Contrary to the popular narrative, financial institutions view fintechs as partners in innovation, not threats to their core business. By offering better, less expensive, and more innovative products, financial institutions can assert their continued relevance as customer-facing institutions with help from fintech partnerships. Publisher: The Center for Financial Inclusion at Accion (CFI) Authors: Sonja E. Kelly, Allyse McGrath, Dennis Ferenzy Year: 2017 Download “How ...

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Financial Inclusion in the Digital Age

Many households and small businesses in emerging markets have no or very limited access to formal financial services. Even in developed countries, they only have access to a limited menu of cost-effective products from financial institutions for addressing their financial needs. Over two billion unbanked adults in the world, representing 38 percent of all adults globally, lack access to basic ...

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Are Microfinance Borrowers in Lebanon Over-Indebted?

The paper “Are Microfinance Borrowers in Lebanon Over-Indebted?” presents the results of the research study  that aimed to provide empirical evidence that would confirm or refute indications of cross- and over-indebtedness in Lebanon, to analyze the causes of potential cross- or over-indebtedness, and to formulate recommendations on how  to  address  these. The study was commissioned by  the SANAD Fund for ...

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MFC Research paper: Measuring Financial Inclusion in the EU: Financial Inclusion Score Approach

The paper “Measuring Financial Inclusion in the EU: Financial Inclusion Score Approach” presents a radical new approach to measuring financial inclusion in the EU: a financial inclusion score that treats financial inclusion as the efficiency with which a financial system transforms the conditions of access (infrastructure, regulations, etc) into the actual use of financial services. Why is this so important? Because ...

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Financial Inclusion of Individuals in Poland

Financial Inclusion of Individuals in Poland, 2014 Full text in Polish, executive summary in English Results of the desk review presentation in Polish, in English The executive summary presents the main results of the research on financial inclusion of individuals in Poland thus providing insight into the level of usage of various financial products and services as well as into the conditions of ...

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