Blog Archives

The Contribution of the Fintech Sector to Financial Inclusion and Health – A Review of Opportunities and Challenges

The case studies present findings on the current state of the fintech industry in six countries: (UK, Netherlands, Poland, Ukraine, Turkey and the Czech Republic) in the context of their potential contribution (positive and negative) to financial inclusion and financial health of individuals and small businesses. The summary paper offers a comparative analysis of fintechs’contribution to financial inclusion and health ...

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The Fintech Market in Ukraine – The Current State of the Fintech Sector And Its Potential to Contribute to Financial Inclusion and Health

The case study presents findings on the current state of the fintech industry in Ukraine in the context of the potential contribution (positive and negative) to financial inclusion and financial health of individuals and small businesses.   Read the publication: UKRAINE_FINTECH CASE STUDY  

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The Fintech Market in the United Kingdom – The Current State of the Fintech Sector And Its Potential to Contribute to Financial Inclusion and Health

The case study presents findings on the current state of the fintech industry in the UK in the context of the potential contribution (positive and negative) to financial inclusion and financial health of individuals and small businesses.       Read the publication:  UK_FINTECH CASE STUDY  

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Easy-to-Use Tools to Understand What Your Clients Are Ready to Do Online

Together with member MFIs, MFC developed a practical set of questions, which help MFIs understand how they can use Internet and mobile solutions to reach out to bigger number of clients, build online sales channel, improve efficiency of lending process or communication with existing clients. The questions, which should be asked to clients, are accompanied by a simple guide on ...

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How Industry Executives View Financial Health – Report by CFSI

Download the Report   In the report “From Buzzword to Business Model: How industry executives view financial health”, the Center for Financial Services Innovation (CFSI) reveals how financial institutions are approaching financial health as they seek to engage customers meaningfully and profitably.  As the vast majority of Americans struggle financially, improving customer financial health is a top priority for many industry ...

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Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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What Makes a Fintech Inclusive? – Webinar Video

Co-hosted by MIX and FinDev Gateway, this webinar aims to provide clarity into inclusive fintech and, specifically, how to determine what makes a fintech “inclusive.” Bringing together diverse perspectives from government, think tanks, and practitioners, the webinar will highlight new frameworks that can help investors, policy makers and others to better understand, assess, and navigate the inclusive fintech space. Download webinar ...

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European Microfinance Award 2018: Financial Inclusion Through Technology Brochure

Read how the winner and finalists of the European Microfinance Award 2018 on Financial Inclusion through Technology have creatively used technology to improve the quality and efficiency of their services. This new brochure presents the background on the Award, outlines the selection process, the Award ceremony and showcases the Award winner (Advans Côte d’Ivoire, Ivory Coast) and the two finalists: KMF, Kazakhstan, the MFC ...

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Experimenting with Digital Solutions: Initial Lessons from European Microfinance

This case study reviews digital applications and experimentation in digital transformation by European microfinance institutions. Using a digital transformation framework developed by the Microfinance Centre, the case explores the application of technology to core business processes and analyzes the use of various applications such as social media, virtual collaboration, mobile tools, data analytics and artificial intelligence. In addition to presenting ...

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