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Case studies

mfc-case-study-hungarySupporting “generation start-up”: Opportunities for Hungarian MFIs

This case note presents our initial research findings and analysis on the start-up enterprise landscape in Europe (in particular:Romania, Hungary, and Bulgaria). This initial exploratory research was designed to identify current good practice among microfinance service providers serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups; and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the four-year Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme. MFC plans to continue the research in additional countries of in Eastern and Western Europe in 2017.

mfc-case-study-start-up

Supporting “generation start-up”: Opportunities for Romanian MFIs

This case note presents our initial research findings and analysis on the start-up enterprise landscape in Europe (in particular:Romania, Hungary, and Bulgaria). This initial exploratory research was designed to identify current good practice among microfinance service providers serving start-ups; understand the future potential role of microfinance vis-a-vis start-ups; and propose concrete and practical steps to bring about more support for start-ups. This project is being implemented within the fouryear Framework Partnership Agreement of MFC and the European Commission within the EaSI Programme. MFC plans to continue the research in additional countries of in Eastern and Western Europe in 2017.

SP Fund

SP Fund

  • Social performance fund briefing: Key lessons for the networks [ENG;FR;RUS;ESP]
  • Social performance fund briefing: Key lessons for the microfinance institutions [ENG; RUS;ESP;FR]
  • Social performance fund briefing: Key lessons for the industry [ENG;ESP]

AMFA, Azerbaijan

  • FINCA Azerbaijan: Transforming clients’ complaints into loyalty for life [ENG;RUS]
  • FINCA Azerbaijan: Protecting client privacy, increasing client trust [ENG]
  • FinDev Azerbaijan: Retaining key staff through a “pay for performance” culture [ENG;RUS]
  • VF AzerCredit’s (Azerbaijan) Code of Ethics: Putting values into practice  [ENG;ESP;RUS]

AMFIU, Uganda

  • UGAFODE Uganda: Listening to client complaints [ENG;FR]
  • Vision Fund Uganda: Piloting and using the PPI [ENG;ES]
  • AMFIU: Supporting improved compliance with the Universal Standards in Uganda [ENG;FR]

APSFD- IC, Ivory Cost

  • REMU-CI (Ivory Cost): Development of an SPM training for the Board, management and staff [FR]
  • CMCI – the process of mission revision and social goals development [FR]
  • FIDRA experience with overcoming clients over indebtedness [FR]

CMF, Nepal

  • Muktinath Bikas Bank group (Nepal) training manual: Supporting informed client decisions [ENG]

COMEPE, Peru

  • Manuela Ramos (Peru): Overview on the Universal Standards implementing [ESP]
  • Case about model of human resources management in microfinance institution ADRA, specifically at process of recruitment and staff selection based on social and financial criteria, developed by COPEME [ESP;ENG]

MFN, Lebanon

  • Al Majmoua (Labanon) Client Satisfaction and Client Exit Survey [ENG;ESP;FR]
  • Case study “ABA Egypt Compliance with the Universal Standards in Dimension 2 and 6” [ENG]

Microfinanza Rating, Italy

  • AMK Cambodia: Using client data to inform the strategy [ENG]
  • Arvand Tajikistan: Using mystery shopping to understand clients [ENG]
  • CREZCAMOS Colombia: Providing transparent information to clients [ENG]
  • Opportunity Bank Serbia: Implementing a strategic plan for SPM [ENG]
  • Visión Banco (Paraguay): Creating a comprehensive staff training program [ENG]

MCPI, Philippines

  • Peoples Bank of Caraga (Philippines) listens to Members: Customer satisfaction survey [ENG]

PMN, Pakistan

  • Identifying Good Social Performance Management Practices [ENG]
  • Setting up Social Performance Management Systems: Case studies from Kashf Foundation and Khushhali Bank Ltd. [ENG]

RFR, Ecuador

  • How to ensure that design products, services, models and distribution channels meet the consumer needs and preferences, based on the experience of Cooperativa 4 de Octubre developed by RFR [ESP]
  • How to develop and effectively implement financial education program, based on the experience of Cooperative de Ahorro y Crédito Coca Ltda, Ecuador, developed by RFR [ESP]
  • How to adapt insitution products and services, based on experience from Cooperative Mujeres Unidas [ESP]
  • How to set up a strategic alliance to improve finanical and social performance based on example of partnership between the World Vision and FODEMI, developed by RFR [ESP;ENG]
  • How to develop and implement mobile collection of savings in San Miguel de los Bancos developed by RFR [ESP]
  • RFR Report from documenting the Process of Implementing Universal Standards for SPM in MFIs [ESP]

Financial education

Financial education

These case studies describe different models of financial education delivery that can be implemented by associations (see the case of the Association of Credit Unions in Ukraine), NGOs (see the case of the Association of Citizen ) and MFIs (see the case of MFIs in Romania and Bulgaria including MFC Members – Express Finance, Romania and Mikrofond, Bulgaria). The case studies were financed by the Citi Foundation.

other publications

other publications