The institutional assessments generate a picture of your current practice in relation to international benchmarks and best practice, and help you create an action plan to increase your effectiveness.

Our assessment services include:

Client protection

Developed by the SMART Campaign, this assessment methodology is based on the seven client protection principles. It is applicable to any financial institution. The self-assessment tool and instructions for use are available in English and Russian. MFC supports MFIs to improve their client protection systems by using a self-assessment methodology. Financial institutions can also request MFC to conduct assessment for them (so called external assessment). MFC has a team of accredited assessors who can conduct assessment which includes also developing recommendations for identified gaps.

European Code of Conduct

MFC delivers technical assistance to microcredit providers on how to adopt and implement the European Code of Good Conduct for Microcredit Provision. We work with organizations to review current practice and assess compliance with each clause in the self-assessment tool. Based on this, we highlight potential gaps and weaknesses, and propose an action plan for achieving full compliance.

Social Performance (SPI4)

The SPI4 is a social performance assessment tool for microfinance institutions. The tool can be used for data collection, reporting and performance management by MFIs, investors and networks. You may conduct self-assessment (the tool is available for free at CERISE website) or request external assessment from MFC.

Quality Audit Tool (QAT)

The QAT is a practical diagnostic tool that supports managers in reviewing the status and effectiveness of an MFI’s management processes in achieving social goals. This tool was designed to help MFIs ensure they are on track towards achieving their social goals. The QAT helps identify strengths and gaps in practice, and prioritizing actions for SPM improvement. The QAT is aligned with the Universal Standards.

Who can apply the QAT?

The QAT may be implemented by internal MFI staff, with or without an external consultant. For MFIs going through a QAT exercise for the first time, the MFC recommends working with an external consultant.

What are the outputs?

The QAT yields a concise report on the strengths and weaknesses of an MFI in each dimension of social performance management. The report also provides key supporting evidence and prioritizes activities to be undertaken by the MFI in order to improve social performance management by addressing identified gaps and building on identified strengths.