Read how the winner and finalists of the European Microfinance Award 2018 on Financial Inclusion through Technology have creatively used technology to improve the quality and efficiency of their services.
This new brochure presents the background on the Award, outlines the selection process, the Award ceremony and showcases the Award winner (Advans Côte d’Ivoire, Ivory Coast) and the two finalists:
- KMF, Kazakhstan, the MFC Member
- ESAF Small Finance Bank, India
Download the brochure European Microfinance Award 2018: Financial Inclusion Through Technology
Finalist: KMF is an NBFI in Kazakhstan that operates in one of the most sparsely population regions of the world, beset by unstable telecommunications networks in the remote areas where almost half the population lives. To reach clients and improve efficiencies in this challenging context, KMF uses tablet software, developed in-house, that communicates remotely with its core banking system to ensure that loan officers, management, loan recovery and internal control teams can schedule loan officers’ work, capture loan applications, make loan approval decisions, monitor and recover late loans, and conduct internal control visits in the field. Crucially in this context, this software can be used both on- and offline, allowing management to monitor field activities in close to real time even over long distances. KMF was noted for its development of its software in-house, and its response to the exceptional challenges of serving remote clients over such distances.