Read the MFC’s latest digitalization case studies

The MFC’s recent “The Tech-and-Touch Mix in Microfinance” case study considers how MFIs in Europe incorporate high-tech solutions with a traditional high-touch approach to providing microfinance services, and discusses emergent models to combining the two approaches.

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Experimenting with Digital Solutions: Initial Lessons from European Microfinance” reviews digital applications and experimentation in digital transformation of EU MFIs. Using a digital transformation framework developed by the Microfinance Centre, it examines the application of technology to core business processes and analyzes MFI experience in using various applications such as social media, virtual collaboration, mobile tools, data analytics and artificial intelligence.

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