Blog Archives

Webinar: Empowering Employees and Agents to Deliver Valuable Customer Experience

Topics: Client Research and Product Development Date: April 4, 2019 Every time customers interact with your organization there are opportunities to influence their experience. Each employee and agent can play a role, be it through product design or implementation, systems development or maintenance, service delivery or leadership. Yet, managing employees and agents so that they work together to deliver a ...

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Proposal for a revised EU definition of microfinance and microcredit

  The existing EU definition of microfinance i.e. the maximum amount of 25.000 € is not satisfactory as it does not recognize the specificities and the developments of the sector. MFC and EMN joined forced and in consultation with their Members in 2017 worked out a new definition of microcredit and microfinance that helps to better identify potential beneficiaries of ...

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Note on Capital Markets Union and the development of microcredit for an inclusive entrepreneurship

  One of the main issues of the capital markets union is to unlock financing of innovation and enterprises. As 92% of European enterprises are microenterprises of less than 10 employees and many of them are excluded from access to banks, it seems important to include these “missing entrepreneurs” in the total demand of the capital market. Most challenging obstacles ...

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Microfinance in Europe: Survey Report 2016-2017

The 8th edition of the report provides an overview of the development of the sector in terms of its main institutional characteristics, microloan portfolio, and social and financial performance for the period 2016-2017. The Report gives a sound image of the sector’s heterogeneity relating to the institutional model, the size, and the level of specialisation in microlending. The social goals ...

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Assessing the European market of Microfinance

  The study Assessing the European market potential of business microcredit and the associated funding needs of non-bank MFIs depict a huge potential demand for small business loans across the EU-28 members states and the dynamism of a sector that needs adequate support to ensure a wider outreach to the underserved to deliver on its mandate to improve social and ...

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Digitalizing Microfinance in Europe

The paper “Digitalizing Microfinance in Europe” summarizes the results of the survey on the use of fintech solutions and digitalization of the customer relations and lending process among MFIs in Europe. While there is a widespread recognition about the need to use digital processes to a larger degree, the ability and willingness of MFIs to do that varies greatly. The ...

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Over-indebtedness Trends in Europe – Issue No. 2

The European Quality of Life Survey (2016) shows the improving trend in the incidence of arrears on various types of dues among European households. Still, the utility bills are the largest burden, with 11% of adults in the EU-28 making late payments. Low-income people are most severely affected. Twice as many low-income people are overdue on each type of payment, ...

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Microfinance in Europe: A Survey of EMN-MFC Members. Report 2014-2015

This seventh edition of the Report on microfinance in Europe provides an overview of the development of the sector in terms of the main institutional characteristics, the microloan portfolio, and the social and financial performance for the period 2014-2015. The Report is based on data collected through a survey which was carried out as a collaboration between the European Microfinance ...

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