External Publications

MFC specialists keep reviewing thousands of publications and recommend the most interesting and up-to-date for you.

Benchmarking Microfinance Romania

The Romanian microfinance institutions managed to access 8.3% of the EaSI Guarantee Facility’s budget, making available more than 170 million Euros for financing small businesses, sole entrepreneurs and farmers who carry out income generating activities, and this one it’s just the beginning, another 5 transactions are ready for signing and implementation during the first months of 2020. Few know that ...

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Customer-Centric Guide by CGAP

Retention, acquisition, and expansion of product use by customers are core challenges faced by financial services providers serving low-income people.The CGAP Customer-Centric Guide explores these challenges and emphasizes strategies and actions that lead to value for the business and for the customer. It offers guidance on how organizations can move toward customer-centric business models. Read the Executive Summary  

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Software Group – Whitepaper: Field Staff Digitalization – A Decade of Key Lessons Learned in Microfinance

Digital transformation is high on Microfinance Institutions’ agenda, but the path to its successful implementation may hold different strategic directions. Software Group’s new whitepaper lays out our business, technological and implementation lessons learned while helping MFIs digitalize their field operations. Download Whitepaper In the last 20 years we saw an operational shift as most MFIs transitioned from paper-based operations to digital ...

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Digital Pathways in Financial Inclusion – European Microfinance Platform

Download the European Microfinance Platform’s Publication “Digital Pathways in Financial Inclusion” draws on the technology initiatives of the winners and semi-finalists of the 2018 European Microfinance Award on ‘Financial Inclusion through Technology’, paving the way for how advances in technology can be adopted by financial services providers who serve the excluded. Between the developer or engineer on the one end, ...

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How Industry Executives View Financial Health – Report by CFSI

Download the Report   In the report “From Buzzword to Business Model: How industry executives view financial health”, the Center for Financial Services Innovation (CFSI) reveals how financial institutions are approaching financial health as they seek to engage customers meaningfully and profitably.  As the vast majority of Americans struggle financially, improving customer financial health is a top priority for many industry ...

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European Microcredit Whitepaper

Download the publication Together with Adie (Association pour le Droit à l’Initiative Économique) and the European Microfinance Network (EMN), Paris EUROPLACE has published a whitepaper on microfinance. Subtitled “Unlocking the potential of microcredit for a more inclusive and dynamic Europe”, this paper summarises the current situation and the potential developments for microfinance, and initiates the reflexion on how to untap its potential at ...

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European Microfinance Award 2018: Financial Inclusion Through Technology Brochure

Read how the winner and finalists of the European Microfinance Award 2018 on Financial Inclusion through Technology have creatively used technology to improve the quality and efficiency of their services. This new brochure presents the background on the Award, outlines the selection process, the Award ceremony and showcases the Award winner (Advans Côte d’Ivoire, Ivory Coast) and the two finalists: KMF, Kazakhstan, the MFC ...

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Financial Inclusion Compass 2018: e-MFP Survey of Financial Inclusion Trends

The European Microfinance Platform (e-MFP) has launched the Financial Inclusion Compass 2018 – its new paper on emerging short, medium and long-term trends in the financial inclusion sector, based on a survey of e-MFP members and key industry stakeholders. The Compass was conceived to be a way to leverage e-MFP’s multi-stakeholder membership and position in the inclusive finance community, while ...

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How Financial Institutions and Fintechs Are Partnering for Inclusion: Lessons from the Frontlines

Contrary to the popular narrative, financial institutions view fintechs as partners in innovation, not threats to their core business. By offering better, less expensive, and more innovative products, financial institutions can assert their continued relevance as customer-facing institutions with help from fintech partnerships. Publisher: The Center for Financial Inclusion at Accion (CFI) Authors: Sonja E. Kelly, Allyse McGrath, Dennis Ferenzy Year: 2017 Download “How ...

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